Leasing your property

Getting started is simple. We will provide a proposal outlining pricing, fees and presentation, once you’re ready, we handle everything from marketing and inspections through to securing a tenant and preparing the lease. Click here for a proposal.

This can vary depending on market conditions, pricing, and presentation. In most cases, well-presented and correctly priced properties lease within 7-14 days, however we take pride that our current average days on the market according to Realestate.com.au for units is 6 days, 8 days for apartments and 12 days for houses/duplexes.

Once we have inspected your property, we will provide you with our complete pre-letting recommendations. These recommendation will include identifying general repairs and maintenance, possible compliance issues, suggestions on improvements that will increase the weekly rental prices and can engage professional cleaners on your behalf to ensure the property is 100% ready for your tenants to move in. The work put in here will have a significant impact on your overall investment return and quality.

Yes, landlord insurance is strongly recommended and a policy should be taken out as soon as you enter into our management agreement. Landlord insurance helps protect you against risks such as rental loss, tenant damage, and liability. Please note that not all Landlord insurance policies are created equal so we strongly suggest reviewing the policy inclusions to ensure you have the adequate level of asset protection.

Although these conditions and or terms are set by the underwriter, the general answer is no. You will find that the majority of Strata titled properties will have a building insurance policy that covers the entire strata-plan however these policies will generally not cover any fixtures and fittings within the property. For this reason, many landlord insurance policies will include a portion of contents cover to protect items such as your kitchen cabinetry should this be damaged in the event of a spot fire or water leak. When it comes to freestanding, Torrens title properties and the like, you will find that if you have a mortgage on the property, it will be a requirement that you have a minimum of building insurance on the property. This in most cases is a separate policy to a landlord insurance policy however you may find some insurance companies will provide a singular product to group these together. Please contact your current insurance company or strata manager for further clarification

Standard fees associated with leasing a property are a letting fee, this is usually calculated as a percentage. Award Group Real Estate charges a letting fee of 1 weeks rent + GST. Advertising a property on the major Real Estate portals such as Realestate.com.au and Domain.com.au will also incur a marketing expense or contribution.

Click here to learn more about our recommended marketing package and new client on-boarding bonus that will cover your initial marketing campaign.

At Award Group Real Estate, we require all tenancy applications to be submitted via the Tenant App/2Apply system. This is widely regarding as the leading tenancy application software nationally.  Once applications are submitted, we conduct a thorough screening process, including identity checks, employment verification, rental history checks, and reference checks. All shortlisted applications are promptly sent to you via email for your feedback and approval.

Complete applications are typically processed within 12-24 hours of being received and can be ready for your formal approval. Unfortunately, critical information can often be missing from shortlisted applications, such as tenant ledgers, so this can result in extended processing time.

At Award Group Real Estate, we will always provide our honest feedback on all applications however you, the landlord will always make the final decision on who is approved to move into your property.

This is a common situation however as not all application we will receive will be complete or will meet an affordability scale, we will create a shortlist and will present you with the strongest applications and guide you through the selection process based on suitability and risk.

The decision is up to you on who rents your property, there is no obligation for you to provide a reason as to why you may wish to decline an application.

The main role of a property manager is to oversee the tenants living in your property, this includes the ongoing collection of rent and tenant invoices, and ensuring your tenant is supported and not breaching any of their lease conditions. In the event that your tenant falls behind on their rent or breaches their lease conditions, the property managers job is to work within legislative guidelines to rectify the underlying issues and to follow the appropriate course of action such as termination or to apply for formal orders via NCAT. By conducting detailed and ongoing inspections at the property, your property manager will be able to promptly identify if any damage or misuse of the property has accrued. Throughout this monitoring process, your property manager will also be able to identify potential maintenance related issues at the property that will be able to be brought to your attention.

Landlords will receive regular disbursement statements confirming how much rent has been paid and what expenses were incurred for the payment period, digital routine inspection reports will be sent to you via email and notifications regarding ongoing breaches or reported repairs or maintenance issues will also be put to you in writing. We pride ourselves on being a team of local, proactive property managers and for this reason, we also love to pick up the phone and to talk to our landlords where required, we also welcome our landlords to pop in for a chat if they would like to discuss matters in person.

Communication is encouraged to be conducted in writing via our designated property management software however all tenants are supplied with their property managers direct mobile number and emergency contacts so that we are easily contactable at all times.

Our Property Management software records every rent payment made and automatically alerts our Property Management team should a tenant fall behind in their rental payments.

If rent arrears occur, our Property Managers will promptly communicate with the tenant through a combination of email reminders, SMS notifications, and direct phone calls to encourage payment and resolve the matter as quickly as possible.

While any rental arrears represent a breach of the tenancy agreement, under NSW tenancy legislation an enforceable termination notice for rent arrears cannot generally be issued until the tenant is 14 days or more behind in rent.

If this occurs, a formal notice may be served requiring the tenant to either pay the outstanding arrears within the required timeframe or vacate the property. Should the arrears remain unresolved, an application to NCAT for termination orders and vacant possession may be required.

Although rental arrears situations can occur from time to time, our team actively monitors all rent payments and takes prompt action to minimise delays and protect our landlords’ interests.

This is already strong, but it can be tightened up to sound more professional, improve flow, and reinforce your team’s value proposition:

All properties will require repairs and maintenance at different stages throughout their lifespan. Some maintenance items may be minor, such as a leaking tap or worn-out blind, while others may impact the property’s minimum living standards and require urgent attention, such as a burst hot water system or a malfunctioning air-conditioning unit.

Our Property Management team will assist in identifying the issue, coordinating qualified tradespeople to investigate where required, obtaining accurate repair or replacement quotations, and confirming whether the matter is considered urgent or non-urgent under current legislation to help ensure you remain compliant with your responsibilities as a landlord.

All repair and maintenance requests, whether urgent or non-urgent, will be communicated to you promptly via email for your review and approval where required. Our team will manage the process from start to finish, helping to ensure repairs are addressed efficiently while protecting both your property and your investment.