DISCLAIMER AND LIMITATION OF LIABILITY

Every reasonable effort has been made to ensure that the information contained on this website is accurate, current and reliable at the time of publication. Information published on this website has been obtained from sources that Award Group Real Estate believes to be reliable; however, we do not warrant or guarantee the accuracy, completeness, adequacy, reliability, suitability or currency of any information contained on this website.

The information contained on this website is provided for general information purposes only and does not constitute legal, financial, taxation, investment or property advice. Whilst every care has been taken in preparing this material, Award Group Real Estate accepts no responsibility for any errors, omissions or inaccuracies.

To the maximum extent permitted by law, Award Group Real Estate disclaims all liability for any loss, damage, cost or expense (whether direct, indirect, incidental, consequential or otherwise) arising from or in connection with the use of, or reliance upon, any information contained on this website.

Prospective purchasers, vendors, landlords, tenants and all other interested parties should make and rely upon their own independent enquiries, searches and professional advice before making any decision relating to property or any transaction.

PRIVACY POLICY & ANTI-MONEY LAUNDERING (AML/CTF) NOTICE

Our Commitment to Privacy

NRJ Services Pty Ltd (ABN 23 001 974 643) trading as Award Group Real Estate (“Award Group Real Estate”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in an open, transparent and responsible manner.

As a licensed real estate agency, we collect, hold, use and disclose personal information in the course of providing residential and commercial property sales, auctions, leasing, property management, appraisals, buyer services, vendor representation and other real estate related services.

We recognise that your personal information is valuable and are committed to managing it responsibly, securely and in accordance with Australian privacy laws and industry best practice.

This Privacy Policy & Anti-Money Laundering (AML/CTF) Notice explains how we collect, use, disclose, store and protect your personal information and outlines your rights in relation to that information.

Legislative Compliance

Award Group Real Estate complies with all applicable privacy and regulatory legislation, including:

• Privacy Act 1988 (Cth);
• Australian Privacy Principles (APPs);
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
• Anti-Money Laundering and Counter-Terrorism Financing Amendment Act 2024;
• AML/CTF Rules made under that legislation;
• Real Property Act 1900 (NSW);
• Property and Stock Agents Act 2002 (NSW);
• Residential Tenancies Act 2010 (NSW);
• Corporations Act 2001 (Cth), where applicable; and
• all other applicable Commonwealth and State legislation governing the provision of our services.

This Privacy Policy should be read in conjunction with any Collection Notice, Agency Agreement, Management Agreement, Contract for Sale, Lease Agreement, Terms and Conditions or other document provided by Award Group Real Estate.

Purpose of this Privacy Policy

The purpose of this Privacy Policy is to explain:

• what personal information we collect;
• why we collect personal information;
• how we collect personal information;
• how we use and disclose personal information;
• when personal information may be shared with third parties;
• how we protect personal information;
• how we comply with our obligations under Anti-Money Laundering and Counter-Terrorism Financing legislation;
• your rights to access and correct your personal information; and
• how you may contact us regarding privacy matters or lodge a complaint.

By engaging Award Group Real Estate, using our website, submitting an enquiry or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

Where your consent is required by law, we will obtain that consent before collecting, using or disclosing your personal information.

Who This Policy Applies To

This Privacy Policy applies to all individuals whose personal information is collected, held or used by Award Group Real Estate, including but not limited to:

• property owners;
• vendors;
• purchasers;
• prospective purchasers;
• landlords;
• tenants;
• rental applicants;
• guarantors;
• occupiers;
• buyers’ agents;
• contractors;
• suppliers;
• consultants;
• tradespeople;
• service providers;
• employees;
• prospective employees;
• job applicants;
• visitors to our offices;
• users of our website; and
• any other individual who provides personal information to us.

This Policy applies regardless of whether personal information is collected in person, by telephone, email, SMS, online enquiry, website form, social media platform, video conference, electronic document, electronic signature platform or by any other lawful means.

Changes to this Privacy Policy

Privacy legislation, technology and regulatory requirements continue to evolve, particularly following the expansion of Australia’s Anti-Money Laundering and Counter-Terrorism Financing regime.

Award Group Real Estate may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory guidance, industry best practice or our business operations.

The current version of this Privacy Policy will always be available on our website and becomes effective immediately upon publication unless otherwise stated.

1. WHAT IS PERSONAL INFORMATION?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in material form or otherwise.

Personal information includes any information that identifies you directly or could reasonably identify you when combined with other information.

Examples of personal information include:

• your full name;
• residential, postal and business addresses;
• telephone numbers;
• email addresses;
• date of birth;
• driver’s licence details;
• passport details;
• Medicare details where required;
• taxation information where required;
• bank account details;
• payment information;
• employment information;
• property ownership information;
• tenancy history;
• signatures;
• photographs;
• CCTV images;
• electronic communications;
• IP addresses and device identifiers where collected through our website;
• government-issued identification documents; and
• any other information capable of identifying you.

Personal information may be collected directly from you or, where authorised or permitted by law, from third parties.

Sensitive Information

Certain personal information is classified as “Sensitive Information” under the Privacy Act 1988 (Cth).

Sensitive Information includes information relating to your:

• racial or ethnic origin;
• political opinions;
• religious or philosophical beliefs;
• membership of a professional or trade association;
• trade union membership;
• sexual orientation;
• criminal history;
• health information;
• biometric information;
• genetic information; and
• other information afforded special protection under Australian privacy legislation.

Award Group Real Estate will only collect Sensitive Information where:

• you have provided your consent;
• collection is required or authorised by law;
• collection is necessary for the establishment, exercise or defence of legal claims; or
• another lawful exception under the Privacy Act applies.

Where Sensitive Information is collected, we will take additional steps to ensure its confidentiality and security.

Employee Records

This Privacy Policy does not apply to employee records where an exemption under the Privacy Act applies.

Employee records are managed in accordance with applicable employment legislation, workplace policies and our internal governance procedures.

Our Commitment

Award Group Real Estate understands that trust is fundamental to every relationship we build with our clients.

Protecting your personal information is an important part of maintaining that trust. We are committed to collecting only the information we genuinely require, using it responsibly, protecting it appropriately and complying with all applicable privacy and Anti-Money Laundering and Counter-Terrorism Financing legislation.

We continually review our systems, procedures and practices to ensure they remain consistent with changing legislation, technological advancements and industry best practice.

2. WHY WE COLLECT PERSONAL INFORMATION

Award Group Real Estate collects personal information only where it is reasonably necessary for one or more of our business functions or activities, where required by law, or where you have provided your consent.

The type and amount of information we collect depends on the nature of your relationship with us and the services we provide.

We collect, hold, use and disclose personal information for purposes including, but not limited to:

• providing residential and commercial real estate services;
• selling, purchasing, leasing and managing property;
• providing market appraisals and property advice;
• conducting open homes, inspections and auctions;
• identifying prospective buyers and tenants;
• preparing agency agreements, leases, contracts and other legal documentation;
• communicating with vendors, purchasers, landlords, tenants and prospective clients;
• responding to enquiries and requests for information;
• arranging maintenance, repairs and property inspections;
• processing rental applications;
• managing tenancy relationships;
• arranging settlement of property transactions;
• administering trust accounts;
• processing invoices and payments;
• collecting debts and recovering outstanding amounts;
• verifying your identity;
• complying with legislative and regulatory obligations;
• maintaining internal records;
• improving our products and services;
• conducting customer satisfaction surveys;
• marketing our services where permitted by law;
• protecting our legal rights and interests;
• preventing fraud, financial crime and unlawful conduct; and
• any other purpose reasonably related to the provision of our services.

Where required or authorised by law, we may also collect, hold, use and disclose personal information for purposes that are directly related to those described above.

Anti-Money Laundering & Counter-Terrorism Financing (AML/CTF)

As a reporting entity under Australia’s Anti-Money Laundering and Counter-Terrorism Financing legislation (where applicable), Award Group Real Estate is required to undertake customer due diligence and maintain appropriate records before providing certain designated services.

Accordingly, we may collect and use personal information for the purposes of:

• verifying your identity;
• identifying persons acting on behalf of another individual or entity;
• identifying beneficial owners;
• understanding the ownership and control structure of companies, trusts and partnerships;
• assessing the purpose and intended nature of a business relationship;
• assessing money laundering and terrorism financing risks;
• complying with Know Your Customer (KYC) obligations;
• complying with Customer Due Diligence (CDD) obligations;
• conducting Enhanced Customer Due Diligence (ECDD) where required;
• monitoring ongoing business relationships;
• preventing fraud, identity theft and financial crime;
• complying with reporting obligations to AUSTRAC; and
• complying with all other obligations imposed by applicable AML/CTF legislation.

Direct Marketing

Where permitted by law, we may use your personal information to provide information about:

• properties for sale or lease;
• market updates;
• property investment information;
• newsletters;
• auction notifications;
• new listings;
• recently sold properties;
• rental opportunities;
• valuation services;
• promotional offers;
• seminars and client events; and
• other products or services that we believe may be of interest to you.

You may opt out of receiving marketing communications at any time by contacting us or by using the unsubscribe facility included within our electronic communications.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

The information we collect depends upon the services we provide and the nature of our relationship with you.

We only collect personal information that is reasonably necessary for our business activities or required by law.

Property Owners, Vendors and Landlords

Where you appoint Award Group Real Estate to sell, lease or manage your property, we may collect information including:

• full name;
• residential and postal address;
• email address;
• telephone numbers;
• date of birth where required;
• proof of identity;
• driver’s licence or passport details;
• bank account details;
• taxation information where required;
• ownership details;
• title information;
• mortgage details where relevant;
• solicitor or conveyancer details;
• emergency contact details;
• insurance information;
• utility information;
• photographs of the property;
• security and alarm information where required;
• maintenance history;
• keys and access information;
• rental history;
• property management instructions; and
• any other information reasonably necessary to provide our services.

Purchasers and Prospective Purchasers

Where you enquire about or purchase property through Award Group Real Estate, we may collect:

• your name;
• contact details;
• preferred property requirements;
• inspection history;
• offer history;
• purchase requirements;
• financial capacity information voluntarily provided;
• solicitor or conveyancer details;
• finance status;
• identification documents where required;
• records of communications;
• auction registration information;
• settlement information;
• AML/CTF identification information where required; and
• any other information reasonably necessary to facilitate a property transaction.

Tenants and Rental Applicants

When you apply to rent or occupy a property managed by Award Group Real Estate, we may collect:

• name;
• residential history;
• rental history;
• employment details;
• income information;
• identification documents;
• references;
• emergency contacts;
• vehicle details;
• pet information;
• utility connection information;
• bank account details;
• rental payment history;
• tenancy ledger information;
• inspection reports;
• maintenance requests;
• photographs relating to the tenancy;
• insurance information where applicable;
• information obtained through tenancy databases where permitted by law; and
• any additional information reasonably required to assess and manage the tenancy.

Buyers, Bidders and Auction Participants

Where you register to bid at auction or otherwise participate in a property transaction, we may collect:

• your full legal name;
• residential address;
• proof of identity;
• driver’s licence or passport details;
• bidder registration details;
• contact information;
• records of bids made;
• authority documents where acting on behalf of another person or entity;
• company or trust details where applicable; and
• any information required to comply with applicable legislation.

Contractors, Suppliers and Service Providers

Where you provide goods or services to Award Group Real Estate, we may collect:

• business name;
• contact person;
• business address;
• email address;
• telephone number;
• Australian Business Number (ABN);
• banking information;
• insurance details;
• licences and qualifications;
• payment history;
• invoicing information; and
• any information necessary to administer our business relationship.

Employees and Employment Applicants

Where you apply for employment or work with Award Group Real Estate, we may collect:

• your name;
• contact details;
• résumé;
• employment history;
• qualifications;
• licences and registrations;
• referee details;
• right to work documentation;
• payroll information;
• taxation details;
• superannuation information;
• emergency contacts;
• training records;
• performance records;
• disciplinary records where applicable; and
• any other information reasonably necessary for recruitment or employment purposes.

Information Collected for AML/CTF Compliance

Where required by law, Award Group Real Estate may collect additional information to satisfy its obligations under Anti-Money Laundering and Counter-Terrorism Financing legislation.

This information may include:

• certified identification documents;
• electronic identity verification results;
• citizenship or residency information;
• tax residency information where required;
• company registration documents;
• trust deeds;
• partnership agreements;
• constitutions;
• director information;
• shareholder information;
• trustee information;
• officeholder information;
• beneficial ownership information;
• source of funds information;
• source of wealth information;
• information regarding politically exposed persons (PEPs);
• sanctions screening information;
• adverse media search results where required;
• transaction information;
• ongoing customer due diligence records; and
• any additional information reasonably required to comply with applicable legislation.

Sensitive Information

Award Group Real Estate will only collect Sensitive Information where:

• you have provided your consent;
• the collection is required or authorised by law;
• the information is necessary to establish or defend legal claims; or
• another lawful exception under the Privacy Act applies.

Where Sensitive Information is collected, it will only be used for the purpose for which it was collected or as otherwise permitted by law.

If You Choose Not to Provide Information

You are generally not obliged to provide us with your personal information.

However, if you choose not to provide information requested by Award Group Real Estate, we may be unable to:

• provide our services;
• enter into an agency agreement;
• process your rental application;
• register you for an auction;
• negotiate or complete a property transaction;
• manage your tenancy;
• comply with our legal obligations; or
• otherwise assist you.

Where legislation requires us to verify your identity or conduct customer due diligence, we may be legally prohibited from acting until the required information has been obtained and satisfactorily verified.

4. HOW WE COLLECT PERSONAL INFORMATION

Award Group Real Estate collects personal information only by lawful, fair and transparent means. Wherever it is reasonable and practicable to do so, we will collect your personal information directly from you.

In some circumstances, we may also collect information from third parties where authorised by you, permitted by law or reasonably necessary to provide our services.

Information We Collect Directly From You

We may collect personal information directly from you when you:

• enquire about buying, selling, leasing or renting a property;
• request a market appraisal;
• engage us to sell, lease or manage a property;
• attend an open home, auction or private inspection;
• register to bid at an auction;
• submit a rental application;
• complete agency agreements or other legal documents;
• contact us by telephone;
• send us an email;
• send us an SMS or other electronic message;
• communicate with us through social media;
• submit information through our website;
• subscribe to newsletters or marketing communications;
• participate in surveys or promotions;
• provide identification documents;
• attend our offices; or
• otherwise communicate with Award Group Real Estate.

Information We Collect From Third Parties

Where appropriate, we may collect personal information from:

• your solicitor or conveyancer;
• your accountant;
• your mortgage broker or finance provider;
• banks and financial institutions;
• property developers;
• strata managers;
• body corporate managers;
• utility providers;
• previous landlords or managing agents;
• employer references;
• personal referees;
• tenancy database providers where permitted by law;
• government departments;
• publicly available registers;
• land title records;
• identity verification providers;
• credit reporting bodies where authorised;
• property portals and listing websites;
• service providers acting on our behalf; and
• any other person or organisation authorised by you or permitted by law.

Publicly Available Information

We may obtain information from publicly available sources including:

• NSW Land Registry Services;
• ASIC registers;
• ABN Lookup;
• electoral rolls where legally available;
• court or tribunal decisions;
• social media platforms;
• property ownership records;
• online property databases; and
• other publicly available information sources.

Where information is obtained from publicly available sources, it will be managed in accordance with applicable privacy legislation.

Electronic Communications

We may collect information when you communicate with us electronically, including through:

• email;
• SMS;
• online enquiry forms;
• website chat facilities;
• electronic signatures;
• digital document platforms;
• video conferencing platforms;
• customer relationship management (CRM) systems;
• secure client portals; and
• other digital communication platforms.

These communications may be retained as part of our business records where reasonably necessary.

Website and Online Activity

When you visit our website, we may automatically collect certain technical information including:

• IP address;
• browser type;
• operating system;
• referring website;
• pages viewed;
• date and time of access;
• approximate geographic location;
• device identifiers;
• cookies;
• website usage statistics; and
• other technical information generated through your interaction with our website.

This information assists us to improve website performance, security and the services we provide.

CCTV and Security Systems

For the safety and security of our staff, clients and visitors, Award Group Real Estate may operate CCTV or other security systems at our offices.

Images and recordings may be collected, stored and used for security, incident investigation, insurance or legal purposes.

Electronic Identity Verification

Where required by law or where authorised by you, Award Group Real Estate may verify your identity using electronic verification systems.

Electronic verification may compare information you provide with trusted government or commercial data sources to confirm your identity.

Electronic verification assists us in meeting our legal obligations under Anti-Money Laundering and Counter-Terrorism Financing legislation and reducing the risk of identity fraud.

Unsolicited Personal Information

Occasionally Award Group Real Estate may receive personal information that we have not requested.

Where we determine that we could not lawfully have collected that information under the Privacy Act, we will, where lawful and practicable, securely destroy or permanently de-identify that information.

Where the information could lawfully have been collected, we may retain and manage it in accordance with this Privacy Policy.

5. HOW WE USE PERSONAL INFORMATION

Award Group Real Estate only uses personal information for the purpose for which it was collected, for related purposes that you would reasonably expect, where you have provided consent or where otherwise authorised or required by law.

Depending upon the services we provide, your personal information may be used to:

• provide our real estate services;
• communicate with you;
• administer contracts and agreements;
• market and advertise properties;
• conduct inspections and auctions;
• manage tenancy relationships;
• arrange maintenance and repairs;
• process payments;
• administer trust accounts;
• verify your identity;
• conduct customer due diligence;
• comply with legal and regulatory obligations;
• detect and prevent fraud;
• protect our legal rights;
• respond to enquiries;
• resolve disputes;
• improve customer service;
• conduct internal administration;
• maintain business records;
• undertake quality assurance;
• manage complaints; and
• perform any activity reasonably necessary to provide our services.

Customer Relationship Management (CRM)

Award Group Real Estate uses customer relationship management systems to maintain records relating to our clients and prospective clients.

These systems assist us to:

• manage communications;
• schedule appointments;
• monitor transactions;
• maintain property records;
• provide customer support;
• deliver marketing communications where permitted;
• improve service delivery; and
• comply with our legal obligations.

Access to these systems is restricted to authorised personnel and service providers who require access to perform their duties.

Artificial Intelligence (AI) and Automated Technologies

Award Group Real Estate may use artificial intelligence (AI), machine learning or other automated technologies to assist with administrative and operational functions.

These technologies may be used to assist with:

• drafting communications;
• preparing marketing materials;
• analysing property information;
• summarising notes and meetings;
• improving customer service;
• identifying trends and business insights;
• document management; and
• improving the efficiency of our operations.

Where AI or automated technologies are used, they are intended to assist our staff and not replace professional judgement.

Significant decisions affecting clients are reviewed by appropriately authorised personnel.

We do not rely solely upon automated decision-making where legislation requires human oversight.

Cloud Storage and Technology Providers

Award Group Real Estate may store information using secure cloud-based technology platforms operated by carefully selected service providers.

These providers may include providers of:

• customer relationship management systems;
• document management systems;
• secure file storage;
• accounting software;
• email services;
• website hosting;
• cybersecurity services;
• identity verification services;
• property management software; and
• communication platforms.

Where cloud service providers store information outside Australia, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information and that any overseas disclosure complies with the Privacy Act.

Data Quality

Award Group Real Estate takes reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete, current and relevant.

We encourage you to notify us promptly if your personal information changes or you believe any information we hold about you is inaccurate.

Use Required by Law

In some circumstances Award Group Real Estate may use your personal information without obtaining further consent where the use is authorised or required by law.

This may include complying with:

• court orders;
• statutory notices;
• government investigations;
• law enforcement requests;
• regulatory requirements;
• taxation obligations;
• Anti-Money Laundering and Counter-Terrorism Financing legislation;
• Property and Stock Agents legislation;
• Residential Tenancies legislation; or
• any other lawful requirement.

6. IDENTITY VERIFICATION & ANTI-MONEY LAUNDERING (AML/CTF) COMPLIANCE

Why We May Ask for Identification

Australian laws require certain businesses, including real estate agencies providing designated services, to verify the identity of their clients and undertake customer due diligence before providing particular services.

These requirements are designed to help prevent:

• money laundering;
• terrorism financing;
• fraud;
• identity theft;
• organised crime;
• sanctions breaches; and
• other forms of financial crime.

For this reason, Award Group Real Estate may ask you to provide identification documents or additional information before we are able to act on your behalf or proceed with a transaction.

We understand that providing identification documents is personal. We only request information that is reasonably necessary to satisfy our legal obligations or to protect the integrity of the transaction.

Customer Due Diligence (CDD)

Where required by law, Award Group Real Estate may undertake Customer Due Diligence (CDD) before providing designated services.

Customer Due Diligence may include:

• verifying your identity;
• confirming your date of birth;
• verifying your residential address;
• confirming your authority to act on behalf of another person or entity;
• identifying directors, trustees or partners;
• identifying beneficial owners;
• understanding ownership and control structures;
• understanding the purpose and intended nature of the transaction;
• assessing the level of money laundering or terrorism financing risk; and
• undertaking ongoing due diligence where required.

The level of due diligence undertaken will depend upon the nature of the transaction and the level of risk presented.

Enhanced Customer Due Diligence

Where legislation requires or where higher risk circumstances exist, Award Group Real Estate may undertake Enhanced Customer Due Diligence.

This may include obtaining additional information regarding:

• source of funds;
• source of wealth;
• business activities;
• ownership structures;
• transaction purpose;
• overseas connections;
• politically exposed person (PEP) status;
• sanctions screening; and
• any additional information reasonably required to comply with our legal obligations.

Electronic Identity Verification

To improve security and reduce the risk of fraud, Award Group Real Estate may verify your identity using secure electronic identity verification providers.

Electronic verification may compare information you provide against trusted government or commercial databases.

Where electronic verification cannot satisfactorily verify your identity, we may request original identification documents or certified copies.

Beneficial Ownership

Where we are dealing with a company, trust, partnership or other legal entity, we may be required to identify and verify individuals who ultimately own or control that entity.

This may include collecting information regarding:

• directors;
• shareholders;
• trustees;
• beneficiaries;
• partners;
• officeholders; and
• individuals exercising effective control.

Ongoing Customer Due Diligence

In some circumstances, legislation requires Award Group Real Estate to continue monitoring the business relationship throughout the course of a transaction or ongoing engagement.

This may involve updating identification records or requesting additional information where circumstances change.

Reporting Obligations

Award Group Real Estate may be legally required to report certain matters to the Australian Transaction Reports and Analysis Centre (AUSTRAC) or other government authorities.

Where legislation requires us to do so, we may disclose personal information without obtaining further consent.

In some circumstances, legislation prohibits us from informing individuals that information has been disclosed or reported to a regulatory authority.

Failure to Provide Identification

If you choose not to provide information reasonably required to satisfy our legal obligations, Award Group Real Estate may be unable to:

• establish a business relationship;
• provide requested services;
• proceed with a transaction;
• accept instructions;
• continue acting on your behalf; or
• otherwise comply with applicable legislation.

7. DIRECT MARKETING

Award Group Real Estate may use your personal information to provide information regarding our services, market updates, new property listings, recently sold properties, auctions, rental opportunities, newsletters, promotions and other information which we believe may be of interest to you.

We will only use your personal information for direct marketing where permitted by law.

We do not use Sensitive Information for direct marketing purposes without your consent.

You may opt out of receiving marketing communications at any time by:

• selecting the unsubscribe option included within electronic communications;
• contacting our office by telephone;
• emailing us; or
• writing to our Privacy Officer.

We will process opt-out requests within a reasonable period.

Opting out of marketing communications will not affect communications relating to an existing transaction, tenancy, property management matter or other service we are providing to you.

8. DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM

Where lawful and practicable, you may choose to deal with Award Group Real Estate anonymously or by using a pseudonym.

However, in many circumstances this is not possible because we are required to identify individuals before providing our services.

Examples include:

• selling property;
• purchasing property;
• registering to bid at auction;
• entering into an agency agreement;
• applying to rent a property;
• entering into a residential tenancy agreement;
• complying with trust accounting obligations;
• verifying identity under AML/CTF legislation; or
• where otherwise required by law.

If you choose not to identify yourself, we may be unable to provide some or all of our services.

9. DISCLOSURE OF PERSONAL INFORMATION

Award Group Real Estate only discloses personal information where reasonably necessary to provide our services, where authorised by you or where required or authorised by law.

Depending upon the circumstances, personal information may be disclosed to:

• solicitors;
• conveyancers;
• mortgage brokers;
• financial institutions;
• valuers;
• building and pest inspectors;
• surveyors;
• strata managers;
• contractors and tradespeople;
• insurance providers;
• utility providers;
• identity verification providers;
• technology service providers;
• cloud storage providers;
• payment processors;
• property marketing providers;
• online property portals;
• photographers and videographers;
• auctioneers;
• government departments;
• local councils;
• NSW Fair Trading;
• the Australian Taxation Office;
• AUSTRAC;
• law enforcement agencies;
• courts and tribunals;
• regulatory authorities;
• our professional advisers;
• insurers;
• auditors; and
• any other person or organisation where disclosure is reasonably necessary or authorised by law.

Before disclosing personal information to third parties, Award Group Real Estate takes reasonable steps to ensure those parties are subject to appropriate confidentiality, privacy and security obligations.

Some of our technology providers or cloud service providers may store information outside Australia.

Where personal information is disclosed overseas, Award Group Real Estate takes reasonable steps to ensure that recipients comply with privacy obligations substantially similar to those required under Australian privacy legislation.

We do not sell or trade your personal information to third parties.

10. ACCESS TO YOUR PERSONAL INFORMATION

Award Group Real Estate is committed to ensuring that you are able to access the personal information we hold about you, subject to any exceptions permitted by law.

You may request access to your personal information at any time by contacting our Privacy Officer using the contact details provided in this Privacy Policy.

Where practicable, requests should be made in writing to assist us in accurately identifying the information requested.

Before providing access, we may take reasonable steps to verify your identity to protect the privacy and security of personal information.

We will respond to requests for access within a reasonable period and generally within the timeframes required by applicable privacy legislation.

In most circumstances there will be no charge for requesting access to your personal information. However, where a request requires significant administrative effort or copying, we may charge a reasonable fee permitted by law. If a charge applies, we will advise you before proceeding.

Circumstances Where Access May Be Refused

There are circumstances where we may lawfully refuse access to personal information, including where:

• providing access would unreasonably impact the privacy of another individual;
• the request is frivolous or vexatious;
• the information relates to existing or anticipated legal proceedings;
• providing access would prejudice law enforcement activities;
• access would reveal commercially sensitive or confidential information;
• the information relates to negotiations where disclosure would prejudice those negotiations;
• the information is subject to legal professional privilege;
• another law permits or requires us to refuse access; or
• the Privacy Act otherwise permits refusal.

Where access is refused, we will provide written reasons unless prohibited by law and advise you of any available complaint or review mechanisms.

11. CORRECTION OF PERSONAL INFORMATION

Award Group Real Estate takes reasonable steps to ensure that the personal information we collect, hold, use and disclose is accurate, complete, current and relevant.

If you believe any information we hold about you is inaccurate, incomplete, misleading or out of date, you may request that we correct the information.

Where appropriate, we may ask you to provide supporting documentation before making any correction.

If we refuse to correct information, we will provide written reasons and explain the options available to you under the Privacy Act.

Where reasonably practicable, and where requested by you, we will notify relevant third parties of any corrections made to your personal information where that information was previously disclosed by us.

12. SECURITY OF PERSONAL INFORMATION

Award Group Real Estate recognises the importance of protecting personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

We implement a combination of physical, administrative and technological safeguards designed to protect the information we hold.

While no system can guarantee absolute security, we continually review and improve our security practices to reduce risk and maintain appropriate safeguards.

Physical Security

Examples of physical security measures include:

• restricted office access;
• secure storage of paper records;
• locked filing systems;
• controlled access to archived documents;
• visitor management procedures;
• alarm systems; and
• CCTV monitoring where appropriate.

Electronic Security

Electronic safeguards may include:

• password protection;
• multi-factor authentication;
• encrypted communications where appropriate;
• secure cloud storage;
• firewall protection;
• anti-virus and anti-malware software;
• cybersecurity monitoring;
• access logging;
• user access controls;
• secure backup procedures; and
• ongoing software updates.

Access to personal information is restricted to staff and authorised service providers who require access in order to perform their duties.

Staff Training and Confidentiality

Award Group Real Estate requires employees and contractors to understand and comply with our privacy obligations.

Staff receive appropriate guidance regarding:

• privacy obligations;
• confidentiality;
• secure handling of personal information;
• cybersecurity awareness;
• fraud prevention;
• identity verification procedures; and
• Anti-Money Laundering and Counter-Terrorism Financing obligations where applicable.

Employees, contractors and consultants may also be subject to confidentiality obligations as part of their engagement.

13. DATA BREACHES

Award Group Real Estate takes data security seriously and has procedures in place to respond to suspected or actual data breaches.

A data breach may occur where personal information is:

• lost;
• accessed without authorisation;
• disclosed without authorisation;
• altered without authorisation; or
• otherwise compromised.

Where a data breach occurs, Award Group Real Estate will promptly investigate the incident and take reasonable steps to contain the breach and minimise any potential harm.

Notifiable Data Breaches Scheme

Where required under the Privacy Act 1988 (Cth), Award Group Real Estate will comply with the Notifiable Data Breaches (NDB) Scheme.

If we determine that an eligible data breach has occurred and is likely to result in serious harm, we will:

• notify affected individuals as soon as practicable;
• notify the Office of the Australian Information Commissioner (OAIC); and
• take reasonable steps to minimise the impact of the breach.

Our response will be guided by the nature of the incident, the information involved and our legal obligations.

14. RECORD RETENTION AND DESTRUCTION

Award Group Real Estate retains personal information only for as long as reasonably necessary to:

• provide our services;
• comply with legal obligations;
• protect our legal interests;
• resolve disputes;
• maintain business records; or
• satisfy applicable regulatory requirements.

Different categories of information may be retained for different periods depending upon legislative requirements and the nature of the services provided.

AML/CTF Record Keeping

Where required by Anti-Money Laundering and Counter-Terrorism Financing legislation, Award Group Real Estate must retain certain records relating to customer identification, customer due diligence and designated services for statutory minimum periods.

These records may include:

• identification documents;
• verification records;
• customer due diligence records;
• transaction records;
• beneficial ownership information;
• source of funds information;
• source of wealth information where collected;
• risk assessments; and

any other records required under applicable legislation.

Secure Destruction

When personal information is no longer required and we are not legally required to retain it, Award Group Real Estate will take reasonable steps to securely destroy or permanently de-identify the information.

Methods of destruction may include:

• secure shredding of paper records;
• permanent deletion of electronic records;
• secure destruction of storage media; or
• irreversible de-identification of information.

Where information forms part of a legal proceeding, statutory record or investigation, it may be retained for longer periods as required by law.

15. COMPLAINTS AND PRIVACY CONCERNS

Award Group Real Estate takes privacy seriously and is committed to handling complaints regarding the collection, use, disclosure or management of personal information in a fair, timely and transparent manner.

If you believe we have breached the Privacy Act 1988 (Cth), the Australian Privacy Principles or otherwise mishandled your personal information, we encourage you to contact our Privacy Officer in the first instance so we have an opportunity to investigate and resolve your concerns.

Complaints should include:

• your name and contact details;
• sufficient information to identify the matter;
• details of the concern or complaint; and
• any supporting documentation you wish us to consider.

We will acknowledge receipt of your complaint as soon as reasonably practicable and will investigate the matter thoroughly.

Where appropriate, we may contact you to obtain further information during the investigation.

We aim to provide a written response within 30 days of receiving your complaint or, where this is not reasonably practicable, we will keep you informed of the progress of our investigation.

Office of the Australian Information Commissioner (OAIC)

If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.

Contact details can be found at:

Website: https://www.oaic.gov.au

Telephone: 1300 363 992

The OAIC will generally expect that you have first attempted to resolve the matter directly with Award Group Real Estate before lodging a complaint.

16. WEBSITE, COOKIES AND ONLINE SERVICES

When you visit the Award Group Real Estate website, certain information may be collected automatically to improve website functionality, performance, security and user experience.

Depending on how you interact with our website, we may collect technical information that does not directly identify you, including your IP address, browser type, operating system, device information, pages visited, referring website, date and time of access, approximate geographic location and other technical information relating to your use of our website.

This information helps us improve our website, better understand how visitors use our services and enhance the experience of our clients.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve the functionality of our website.

Cookies may be used to:

• remember your preferences and settings;
• maintain website security;
• improve website performance;
• understand how visitors use our website;
• personalise your website experience;
• analyse website traffic;
• assist with online marketing activities; and
• support the delivery of our online services.

Most internet browsers allow you to refuse, disable or delete cookies through your browser settings. However, doing so may affect the functionality of some areas of our website.

Google Analytics

Award Group Real Estate uses Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

• pages visited;
• time spent on pages;
• links clicked;
• approximate location;
• device type;
• browser information;
• operating system; and
• how visitors arrived at our website.

This information is generally aggregated and used for statistical reporting, website administration and improving our services. While Google Analytics may collect technical identifiers such as IP addresses, we do not use this information to personally identify individual visitors.

Google may process this information in accordance with its own Privacy Policy.

If you wish, you can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on or by managing your browser’s cookie settings.

Advertising and Marketing Technologies

Award Group Real Estate may use advertising and remarketing technologies provided by third parties, including Meta (Facebook and Instagram), Google or other digital advertising platforms.

These technologies may use cookies, pixels, tags or similar technologies to:

• measure the effectiveness of advertising campaigns;
• understand how visitors interact with our website;
• deliver more relevant advertising;
• limit the number of times you see an advertisement; and
• improve our marketing activities.

These technologies generally collect information about your interaction with our website rather than information that directly identifies you.

Where required by applicable law, we will obtain your consent before placing non-essential advertising or marketing cookies on your device.

You can manage your advertising preferences through your browser settings or through the privacy settings provided by the relevant advertising platform.

Online Forms

When you complete an online enquiry, appraisal request, rental application, contact form or any other online form operated by Award Group Real Estate, the information you provide will only be used for the purpose for which it was collected and any directly related purpose.

Information submitted through our website may be stored within secure customer relationship management systems or other business systems used by Award Group Real Estate in accordance with this Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites, applications or online services.

These websites operate independently from Award Group Real Estate and are not under our control.

We are not responsible for the privacy practices, security, content or operation of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing your personal information.

17. OVERSEAS DISCLOSURE OF PERSONAL INFORMATION

Award Group Real Estate primarily stores personal information within Australia.

However, some of our trusted technology service providers, cloud storage providers or software platforms may store or process information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients are subject to privacy and security obligations substantially similar to those required under Australian privacy legislation.

Where required by law, we will take reasonable steps to ensure overseas disclosures comply with the Privacy Act 1988 (Cth).

18. PRIVACY OFFICER

If you have any questions regarding this Privacy Policy or the way Award Group Real Estate manages your personal information, please contact our Privacy Officer.

Award Group Real Estate

Telephone: (02) 9808 1199

Email: admin@awardgroup.com.au

Postal Address:

PO Box 34

West Ryde NSW 1685

Where possible, privacy enquiries should be made in writing to assist us in responding efficiently and maintaining accurate records.

19. INTERPRETATION

Unless the context otherwise requires:

“Award Group Real Estate“, “we“, “our” and “us” means NRJ Services Pty Ltd (ABN 17 140 957 770) trading as Award Group Real Estate, together with its employees, authorised representatives, contractors and agents.

“Personal Information” has the meaning given by the Privacy Act 1988 (Cth).

“Sensitive Information” has the meaning given by the Privacy Act 1988 (Cth).

References to legislation include all amendments, regulations, subordinate legislation and any legislation replacing that legislation from time to time.

Headings are included for convenience only and do not affect interpretation.

Where a provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

20. EFFECTIVE DATE

This Privacy Policy & Anti-Money Laundering (AML/CTF) Notice takes effect from 1 July 2026 and replaces all previous versions of Award Group Real Estate’s Privacy Policy.

Award Group Real Estate may amend this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology or business practices.

The most current version will always be available on our website.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use, disclose and protect your personal information.